Confidentiality and Patient Rights

Confidentiality

This practice is committed to protecting the privacy and confidentiality of your personal and health information. Your medical record is a confidential document and is maintained securely in accordance with relevant privacy legislation and professional obligations. Personal health information will only be accessed by authorised healthcare professionals and staff involved in your care or where disclosure is required or permitted by law. We take all reasonable steps to ensure your information remains secure and is protected from unauthorised access, use, or disclosure.

Patient Rights

At this practice, we respect your rights as a patient and are committed to providing safe, respectful, and high-quality healthcare. You have the right to be treated with dignity, respect, and without discrimination; to receive clear information about your health, treatment options, and care; to participate in decisions about your healthcare; and to ask questions or seek further information.

We welcome your feedback, suggestions, concerns, or complaints, as they help us improve our services. If you have any concerns, please speak with your doctor, practice manager, or reception team. You may also provide feedback or submit a complaint in writing.

If you wish to discuss your concerns outside of the practice, you may contact the relevant external organisations:

Health and Disability Services Complaints Office (HaDSCO)
Phone: 1800 813 583

Australian Medical Association (AMA) WA
Phone: 08 9273 3000