Communication policy
We are committed to respectful, clear and professional communication with all patients.
* We communicate with patients respectfully and confidentially.
* We use appropriate communication channels, including phone, SMS and electronic communication where applicable.
* Patient information is only shared with authorised persons and with appropriate consent.
* We may use interpreters or other communication support where required.
* For safety and privacy, we may ask patients to confirm identifying details before discussing personal information.
* Please speak with our reception team if you require communication assistance or have any concerns.
Managing Patient Health Information
We are committed to protecting the privacy, confidentiality and security of your health information.
* Patient information is collected, stored and managed securely.
* Health information is only accessed by authorised staff for appropriate healthcare and practice purposes.
* Information is only disclosed to other parties where authorised by you, required for your care, or permitted or required by law.
* We take reasonable steps to ensure your information remains accurate and up to date.
* You may request access to your health information in accordance with applicable privacy requirements.
* We take reasonable steps to protect patient information from unauthorised access, use, disclosure, loss or misuse.
For further information, please contact our practice.